One of the most rewarding experiences I’ve had was when first I entered the realm of tax credit management. The property was a 33-unit building reserved mainly for adults with developmental disabilities. The residents were remarkable people who often stopped by my office to bring me coffee or share the latest gossip. After a long period without a manager, they were grateful to have me there. Despite having many wonderful residents, the property had numerous issues, including crime, vicious animals, abandoned vehicles, unauthorized occupants, and drugs. Some people were hanging around that were destroying the peaceful enjoyment of the majority.

I made it my mission to improve the property by addressing these problems and creating a safe, comfortable environment that residents could enjoy.

I posted five-day notices for noise and drug violations. I showed up on Friday nights with my daughter in tow to meet the police when the dogs were disturbing the residents. (I’m talking about chasing and barking at them) Parking places were assigned to clear up the parking lot issues, and all unauthorized vehicles were towed. I watched the security cameras like a hawk, and we were able to locate where the criminal activity was coming from. Arrests were made. Some evictions were filed.

Certain leases were not renewed. I worked hard, and in the end, the actions that I took created a peaceful environment. This experience taught me that the key to resident retention is creating a place that people want to call home.